Data Deletion Instructions

Last updated: 15 September 2026

This page explains how to delete your data from Elofey (elofey.com), operated by Limited Liability Company "ARPHAREY" (LLC "Arpharey"; Kyrgyz: ОсОО «АРФАРЕЙ»; registered address: 8 Pionerskaya St., Romanovka, Sokuluk District, Chuy Region, 724807, Kyrgyz Republic; TIN 01706202210346).

1. Disconnect a social account

To stop processing data from a connected Instagram or other social account:

• Open Channels in your Elofey workspace and disconnect the account.
• Disconnecting deletes the stored access tokens for that connection and stops all automation for it. Pending automated actions for that account are cancelled.
• You can also revoke Elofey's access at any time in your Instagram/Facebook settings under "Apps and websites". Revoking access on the platform side has the same effect: we lose access and stop processing.

2. Delete your Elofey account

To delete your account and associated personal data:

• Use the account deletion option in your profile settings, or
• Send a deletion request to admin@elofey.com from the email address registered with your account, or call +996 555 154 174.

Upon deletion:

• Your account profile, connected social account connections and their tokens are deleted.
• Automation rules, conversation data and logs associated with your account are deleted or anonymised.
• Residual copies in encrypted backups expire within 30 days.
• Records we are required to keep by law (for example, payment and tax records) are retained for the legally required period and then deleted.

3. Deletion of specific data

You may request deletion of specific data (for example, conversation history or automation logs) without deleting your account: email admin@elofey.com describing the data to be removed.

4. Processing time

Deletion requests are completed within 30 days. We confirm completion by reply email. Deletion from active systems is immediate or near-immediate; encrypted backups expire on their normal rotation.

5. Contact

LLC "ARPHAREY" — 8 Pionerskaya St., Romanovka, Sokuluk District, Chuy Region, 724807, Kyrgyz Republic. Email: admin@elofey.com. Phone: +996 555 154 174; alternate: +373 69 147 445. See also our Privacy Policy.